Contacts & Hours

Submit a Question for Technical Support

Primavera customer support is available around the world on weekdays. You may contact support by telephone, fax, e-mail, and online web-chat support.

Please have your product serial number available when you contact us. Your product serial number can be found on either the Help, About screen in the software or on the Installation Disk. For product licenses purchased after January 1st, 2009, your serial number can be determined by using the CSI number on the Oracle Welcome Letter combined with the product code identifier found at http://www.oracle.com/primavera/support.html.

Support is available by e-mail during the support office hours listed below. Real-time on-line chat Support is available Monday through Friday from 8am to 8pm and Saturday from 9am to 2pm Eastern US Time (Greenwich Mean Time - 5).

Access Primavera Online Interaction portal (POINT)

Telephone, Fax, E-mail and Office Hours

USA Support | UK Support | Hong Kong Support

USA Support
Primavera P6 Enterprise Project Portfolio Management Primavera P6 Professional Project Management Primavera P3 Project Planner (P3) Primavera Contract Management Primavera SureTrak Phone: +1.610.668.3030 Fax: +1.610.667.0652 Email: support@primavera.com Hours: Mon - Fri 8 am - 8 pm Sat 9 am - 2 pm Eastern US Time (Greenwich Mean Time - 5)	Evolve Email:usatech@primavera.com Hours: Mon - Fri 8:00 am - 8 pm Eastern US Time
Primavera Portfolio Management Phone: In North America +1.877.632.2278 Outside North America +1.503.889.4820 Email: prosightsupport@primavera.com Hours: Mon-Fri 7:00 am to 5:00 pm (Pacific Time)	Primavera Risk Analysis Phone: +1.610.668.3030 Email: pertmastersupport@primavera.com

UK Support
Phone: +44.20.8563.5555 Fax: +44.20.8563.5543 Email: uktech@primavera.com Hours: Mon - Thurs 8:30 am - 6:30 pm Fri 8:30 am - 5:30 pm	Primavera SureTrak Phone: +44.20.8563.5566 Fax: +44.20.8563.5543 Email: uksttech@primavera.com Hours: Mon - Thurs 8:30 am - 6:30 pm Fri 8:30 am - 5:30 pm

Hong Kong Support - All Products
Phone: +852.2111.8299 Fax: +852.2111.9477 Email: hktech@primavera.com Hours: Mon - Fri 8am - 5:00pm (Greenwich Mean Time + 8)

Submit a question for Technical Support

To send your question by e-mail, select your region from the drop-down list and then submit your question using the form that appears. Your question is routed directly to a Primavera customer support representative in your region. If we receive your question after hours, we will respond when support resumes the next day.

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